What would you do if you woke up to find your bank balance at zero after your account had been illegally accessed and siphoned? First stop – freak out! As many of you may have been following on FaceBook and Twitter last week I encountered what many of us dread – being ripped off firstly by the hands of a criminal and secondly by the ir-response-ability of the bank.
Unfortunately I had left my Access card (not credit card) in an ATM in Bali. I own that if i had been more mindful none of this would have happened but it was a simple and common mistake. The very next day I had already flown out of Bali and arrived in Darwin when I discovered the card missing. I immediately rang the ANZ bank to report it and request my card be stopped and another sent to me. Neither of those procedures occurred. Instead, two weeks later in Sydney (the criminal seemed to be following me) a substantial amount of money was withdrawn from my account after my PIN was somehow reset. Ever heard of skimming? Neither had I. I have learnt a lot throughout this fiasco, not least the power of technology.
Now most banks in situations like this, so I am told, are pretty quick to action whatever they need to return stolen money to their customers and investigate the fraud independently…. not the ANZ. I was told it was a 3-6 week investigation period for it to be proved that this indeed was fraud. The Government Ombudsman (which turned out to be a privately owned company that offers membership to the banks) offered a 3-6 month resolution period which would not even begin until the banks had a chance to resolve it first. So in other words, what the banks and the government were effectively saying was you may or may not get your money back once WE the power holders discover that YOU the pleb are not the thief in question. Nice customer service ANZ… only been banking with you for 20 years or more, and paying you all the fees, interest and associated costs required for doing business with a financial service such as your megalomaniacal corporate self. And as for the government, well we all know their ethics are questionable across the planetary board. As a small business operator this has been very disruptive not to mention personally very stressful and a consumption of time and energy. When i pointed out to the senior ANZ case manager on about the 10th phone call that if they just listened to the recording of me requesting the card be stopped, which I had been told only takes 24-48 hours, they would have proof that I am not the thief. The case manager replied, “not at all, it would be quite easy for me to call and cancel a card, not have it stopped and then go shopping for the day.” Yes it would be if you were in the system wouldn’t it. The lack of empathy and derision set my Warrior arrows on fire.
When I was in Bali I experienced a life-changing process where i identified and contacted my anger as a powerful exercise in developing will power and self expression. Interesting experience in a place full of such blissful peace and beauty. For a long time i had perceived anger as “bad”, unproductive, a mistake, something to be ashamed of and taken back and generally of very little value. I was wrong. When I began to understand anger as simply and complexly one kind of energy in motion (e-motion) just like all the others I realised how blocked my will power was in this life for suppressing it and not expressing it. Do we suppress the emotions of love, joy and excitement? Not in my experience… so why do we suppress anger? Because those in power tell us it’s bad… unless its associated with land, religion and weapons ~ that’s another story. So I thought it was quite interesting that I seemed to have manifested this situation where I had to express anger and verbally stand up for myself to one of the biggest corporations in the country simply to say “it’s not OK” at a time when I had been consciously focusing on developing an ability to fire up action in all areas of life that needed attention.
This experience was laced with lessons on so many levels. Throughout the week I found myself resisting my yoga practice – A/ because I didn’t have the cash for classes and B/ because my mind was just so busy with the worry (and expression of it) that I couldn’t imagine the possibility of surrendering to the calm, peaceful void that is practice. It was a fight or flight situation. I was fighting. Eventually, amidst it all, I could resist no longer and reached a point that I had been longing to return to since coming home from Bali – personal practice at home… releasing reliance on a teacher or a class to provide the self care that I need and know how to deliver. I swept the floor, turned on the heater, amped Shiva chants and rolled out my mat. It was early morning and my body did not bend as it does in the afternoon in the warm cocoon of my favourite yoga studios. First lesson – accepting limitation given the circumstances and challenges of the moment. I’ve been practicing Ashtanga lately which has been a really rewarding yet somewhat regimented style infused with a drive to progress and achieve. It’s a linear sequence which doesn’t allow much room to explore which makes my holographic approach to life feel mildly uncomfortable. Second lesson – back off, release expectation and choose what’s right in the moment for the moment by the moment. So I practiced Primary Sequence adding, editing and deleting along the way… it became my practice with a gentleness that I don’t often give myself in most areas of life. Lesson three – Choice. When I lay in Shivasana to rest feeling a thousand times lighter and calmer the biggest lesson hit me in the heart where the only response was tears. I realised how just how attached I was to it all along with most other people on this planet – life, thoughts, practice, money. I felt the cosmic joke and saw how I had let myself be sucked in yet again to all the stuff in this world that ultimately doesn’t matter. Sure we need money but was I hungry or homeless? It occurred to me that i should check in with each of my chakras on what this situation could offer to me in approaching it in a different way. It was about survival (base); meeting needs and moving e-motion (second); creating direct action (third); keeping my heart open (fourth); expressing rights (fifth); visioning the outcome and cause (sixth); connecting with Source and staying anchored into soul and spirit in the present feeling unaffected by material comings and goings (seven). The body has it’s own kind of intelligence which has a language all of its own. And then I got up and got in with it.
There had to be a way to speed up this process, to reclaim my rights and to resolve the issue. I turned to my community both on and offline and was gifted wonderfully cunning and strategic advice from a good friend who suggested I initiate a social media campaign on Twitter. No one likes bad press! They can be as bureaucratic, unhelpful and patronising as they like in the hidden world of anonymous call centres but nothing can be kept secret within the global open source centre of social media. A tweet may seem like a waste of time to many of us but at the end of the day, as this experience illustrates, it is a powerful and effective way to exercise direct democratic rights in a world overtaken by faceless and culturally domineering corporations. Within hours of tweeting about the serious and appalling service of the bank the ANZ social media team were on the phone calling me asking what they could possibly do to resolve this situation quickly. Nice one ANZ. The situation was resolved within 3-6 days including compensation as way of apology for what I had experienced. All hail Twitter!
Apart from discovering that at the end of the day what i was fighting for was more my rights than my money and that what pained me the most was my attachment to the material rather than the actual loss itself I realised that as a collective, people have more access to power and connection with each other than ever before with the incredible technology available to us and the consciousness that permeates it. The momentary inconvenience was worth it to make this discovery. And at the end of the day, if we all woke up with a collective zero bank balance what would we do? It is possible. Perhaps it wouldn’t be such a bad thing. Would our lives become more meaningful? Would we relate more effectively and live more creatively? Would we listen to each other more actively and support needs being met? How would we spend our time? What possibilities would open up to us as a collective sharing this common experience of coming back to the essential self beyond the material instead of living in fear and denial that this is what drives our daily lives? A Utopic vision yes! … Holding that vision in this afternoon’s practice. I believe in our collective future beyond the illusion of the material plane.












